At Asterium Instruments, we strive to ensure your satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.
Returns
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will arrange for the return of the item and either replace it or provide a full refund, including any shipping costs.
- Incorrect Item Received: In the rare instance that you receive the wrong item, please notify us immediately. We will guide you through the return process and ensure the correct item is sent to you as quickly as possible.
- Change of Mind: We understand that preferences can change. If you wish to return a product for reasons other than damage or defect, please contact us within 14 days of receiving your order. In such cases, return shipping costs will be the responsibility of the customer, and a restocking fee may apply.
Refunds
- Processing Time: Refunds will be processed within 7 business days of receiving the returned item. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
- Refund Method: Refunds will be issued through the same payment method used for the original purchase. If the original payment method is not available, alternative arrangements can be made.
Contact Information
If you need to initiate a return or have any questions about our Return and Refund Policy, please contact us at:
Our customer support team is available to assist you during our business hours. Please provide your order number and a detailed description of the issue when reaching out to expedite the process.
Important Notes
- Product Condition: Returned items must be in their original condition, unused, and with all original packaging and tags intact.
- Custom Orders: Customized or special orders may be subject to different return and refund terms. Please contact us for more information.
- Shipping Costs: Unless the return is due to damage, defect, or an incorrect item, the customer is responsible for return shipping costs.
- Restocking Fee: A restocking fee may apply to returns for reasons other than damage, defect, or an incorrect item. This fee will be communicated to you during the return process.
Thank you for choosing Asterium Instruments. We value your trust and are committed to providing you with high-quality products and excellent customer service.
